What issues were communicated about—did they seem to be light-hearted or sensitive?

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To prepare:

  • Review the information in Chapter 19 of the course text, as well as the assigned articles.
  • Reflect on an incident involving ineffective communication within your organization or another health care setting. Consider this incident through the lens of the communication process outlined in Figure 19.1 of the course text (p. 439).
  • What barriers contributed to this incident? What other challenges may have influenced this situation?
  • Using the information presented in the other Learning Resources, consider what could have been done to prevent or address the ineffective communication. Why do you think the use of these strategies would have resulted in better outcome(s)?
On the Week 7 Discussion Board, post on or before Day 3 a summary of an incident involving ineffective communication. Describe communication barriers and other challenges that contributed to the incident. Propose one or more strategies that could have been employed to promote a better outcome. Be sure to refer to elements of the communication process.  ]]>

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